Senior managers consider a project to have succeeded, while end users view it as a failure. What does this divergence suggest?

Question

TheoryPractice · Accepted Answer

The success criteria were not agreed upon or applied consistently across all stakeholder groups. When different groups disagree on whether a project succeeded, it points to success criteria that were either poorly defined or applied inconsistently across stakeholder groups.

Why the other options are incorrect:
• The technical quality of the project's deliverables was inadequate: A lack of technical quality is not implied by this scenario.
• The project spent more than its allocated budget: There is no indication in this scenario that the budget was exceeded.
• The project's governance arrangements failed to function properly: Ineffective governance is not what this situation primarily illustrates.
• The selected project lifecycle was not suited to this project: The choice of project lifecycle is unrelated to the divergence in judgements.

Senior managers consider a project to have succeeded, while end users view it as a failure. What does this divergence suggest?

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