What is the primary advantage of asking open-ended questions early in a 911 call?

What is the primary advantage of asking

Multiple choice — select the best answer

AThey are faster to type
BThey let the caller describe the situation in their own words
CThey guarantee a yes/no answer
DThey reduce the need for a callback number

✓ Correct answer: B. They let the caller describe the situation in their own words Open-ended questions ('Tell me what happened') elicit a fuller picture and reveal details the call taker might not think to ask, before narrowing with closed questions.

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What is the primary advantage of asking open-ended questions early in a 911 call?

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