According to widely adopted 911 standards (NENA/NFPA 1225), what percentage of 911 calls should be answered within 15 seconds?

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Multiple choice — select the best answer

A90%
B50%
C75%
D100%

✓ Correct answer: A. 90% NENA and NFPA standards call for 90% of 911 calls to be answered within 15 seconds (and 95% within 20 seconds). This benchmark drives PSAP staffing decisions.

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Topic: Call Taking

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According to widely adopted 911 standards (NENA/NFPA 1225), what percentage of 911 calls should be answered within 15 seconds?

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