What is the single most important first action a call taker performs when answering a 911 line?

What is the single most important first

Multiple choice — select the best answer

AAsk for the caller's name
BIdentify the agency and ask the nature of the emergency
CTransfer the call to a supervisor
DBegin typing a narrative

✓ Correct answer: B. Identify the agency and ask the nature of the emergency A standard greeting that identifies the PSAP and asks the nature of the emergency ('9-1-1, what is your emergency?') orients the caller immediately and starts information-gathering on the right footing.

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Topic: Call Taking

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What is the single most important first action a call taker performs when answering a 911 line?

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