A caller's ANI/ALI display shows an address, but the caller is on a cell phone. What should the call taker do?

A caller's ANI/ALI display shows an address

Multiple choice — select the best answer

ATrust the displayed address completely
BSkip asking for location to save time
CDispatch units to the displayed coordinates only
DVerbally verify the caller's actual location

✓ Correct answer: D. Verbally verify the caller's actual location Wireless ALI provides the tower or approximate device location, not necessarily the caller's true position. Always verbally confirm the actual emergency location with the caller.

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Topic: Call Taking

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A caller's ANI/ALI display shows an address, but the caller is on a cell phone. What should the call taker do?

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