HomeSHRM Exam Prep 2026 TestQuestion 7 of 10
SHRMQuestion 7 / 10

Which of the following approaches is LEAST likely to help prevent a serious conflict from escalating?

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Multiple choice — select the best answer
✓ Correct answer: C. Exclude the individuals most directly involved from the conflict resolution process. Effective conflict resolution requires involving the parties who are most affected. Excluding them leads to solutions that may not address their actual concerns, breeds resentment, and reduces the likelihood that any agreement will be accepted or sustained. In contrast, addressing issues early, facilitating open discussion, and diagnosing root causes before proposing fixes are all sound conflict-prevention strategies.

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