An employee comes to you with a complaint about a coworker who repeatedly fails to file paperwork properly and on time. The employee is furious during the meeting and begins screaming that you are taking the other person's side, continuing to rant without allowing you to respond. What should you do?
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AInform her that she will face disciplinary action if she does not stop screaming.
BLet her rant; she will eventually calm down on her own.
CEnd the meeting until the employee has calmed down; tell her you will meet with her then.
DCall security.
✓ Correct answer: C. End the meeting until the employee has calmed down; tell her you will meet with her then.It is not productive to try to reason with someone who is acting irrationally in the moment. The best course of action is to end the meeting and let the employee know you are prepared to discuss her concern calmly and constructively when she is ready. This approach maintains professionalism without escalating the situation.
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