A PMO is designing a feedback mechanism for its services. Which approach is MOST effective?

A PMO is designing a feedback mechanism for

Multiple choice — select the best answer

ARelying solely on unsolicited feedback
BHaving managers report on behalf of their teams
CImplementing multiple feedback channels at various service touchpoints
DConducting an annual survey only

✓ Correct answer: C. Implementing multiple feedback channels at various service touchpoints Multiple feedback channels at various touchpoints provide comprehensive insights and accommodate different stakeholder preferences, ensuring a more complete picture of service performance.

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