When establishing Service Level Agreements (SLAs) for PMO services, what is the MOST important consideration?

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Multiple choice — select the best answer

ASetting realistic, achievable performance metrics
BMaking all response times as short as possible
CIncluding legal terminology for enforcement
DMinimizing the number of services covered

✓ Correct answer: A. Setting realistic, achievable performance metrics Realistic, achievable metrics are crucial for effective SLAs as they set clear expectations that the PMO can meet consistently, building trust with customers and demonstrating reliability.

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