A newly appointed PMO leader is starting to build a service catalog. What is the FIRST step they should take?

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Multiple choice — select the best answer

ABenchmark against industry standards
BImplement a project management tool
CDefine service level agreements
DConduct a needs assessment with key stakeholders

✓ Correct answer: D. Conduct a needs assessment with key stakeholders Before creating a service catalog, it's essential to understand stakeholders' needs through a formal assessment. This ensures the PMO services will address actual organizational requirements rather than assumed needs.

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