You have received a notification that a patient has viewed their test results on the patient portal. What is the best way to ensure they attend a necessary follow-up appointment?
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AAsk the patient to call the clinic to schedule their own follow-up appointment.
BCall the patient to discuss the test results and schedule the follow-up appointment, sending any required preparation instructions via email.
CAutomatically schedule the follow-up appointment and send the details to the patient via email.
DSend a message through the patient portal with the appointment details and assume patient will attend.
✓ Correct answer: B. Call the patient to discuss the test results and schedule the follow-up appointment, sending any required preparation instructions via email.Answer: Call the patient to discuss the test results and schedule the follow-up appointment, sending any required preparation instructions via email. Communicating directly with the patient ensures that they understand the importance of attending the follow-up appointment and have the opportunity to ask questions. Providing the necessary preparation instructions and communicating via email allows for clarification and documentation of the appointment details. Assuming the patient will attend without direct communication may increase the risk of missed appointments and lack of preparation.
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