When delivering unfavorable test results to a patient, which approach is most likely to encourage open communication?

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Multiple choice — select the best answer

AUsing technical jargon to explain results
BDownplaying the severity of the results
CCriticizing the patient's previous health choices
DExpressing empathy and understanding

✓ Correct answer: D. Expressing empathy and understanding Expressing empathy and understanding allows a patient to feel heard and supported, facilitating open communication. In contrast, using complex technical terms may confuse the patient, downplaying the seriousness can come off as dismissive, and criticizing the patient can cause defensiveness, all of which inhibit effective communication.

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When delivering unfavorable test results to a patient, which approach is most likely to encourage open communication?

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