A new medical assistant is concerned about assisting a patient who is hearing impaired. The patient is not accompanied by anyone to facilitate communication during their appointment. What advice is best for the medical assistant in this situation?
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ARely on speaking louder so the patient can hear better.
BAsk the patient to reschedule when someone can accompany them.
CEncourage the patient to call someone to communicate on their behalf over the phone.
DUse written communication or visual cues to assist the patient.
✓ Correct answer: D. Use written communication or visual cues to assist the patient.Answer: Use written communication or visual cues to assist the patient. Providing communication that relies on visual methods helps ensure understanding for hearing-impaired patients. Speaking louder does not help since the patient cannot hear well. It is inappropriate and inconvenient to ask the patient to reschedule their appointment. Phone calls can be misconstrued and add stress; direct, immediate communication is best when possible.
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