In a quality management system focusing on continuous improvement, what is one of the MOST insightful metrics to evaluate its effectiveness? Select the best option.
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✓ Correct answer: D. Customer satisfaction levelsAnswer: Customer satisfaction levels In a quality management system, continuous improvement involves refining processes to meet customer needs and expectations. Monitoring customer satisfaction levels is one of the most insightful metrics because it directly reflects the effectiveness of quality management practices. Other actions like team activities or audit frequencies are beneficial but not as directly indicative of the system's success in fulfilling customer requirements.
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