AA software company managing a client's existing system throughout the year
BA hospital delivering round-the-clock emergency services
CAn IT team rolling out a new CRM platform over a six-month period
DA support desk team responding to user issues on an ongoing basis
EAn HR team processing staff payroll every week
✓ Correct answer: C. An IT team rolling out a new CRM platform over a six-month periodRolling out a CRM system within a set timeframe to meet a defined goal is a classic example of project work.
Why the other options are incorrect:
• A software company managing a client's existing system throughout the year: Year-round system maintenance is an operational, not project, activity.
• A hospital delivering round-the-clock emergency services: Providing emergency care continuously is business-as-usual.
• A support desk team responding to user issues on an ongoing basis: Ongoing support desk work is not project-based.
• An HR team processing staff payroll every week: Weekly payroll processing is routine operational activity.
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Theory