A new medical assistant is concerned about assisting a patient who is hard of hearing. What advice is best to give the new medical assistant?
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AAsk the patient to call someone else to come to the appointment with them; it is important to make sure that this patient is taken care of
BAsk the patient if they can reschedule their appointment for a time when someone else can be there to assist them
CSpeak a little louder to ensure that the patient can hear you as you direct them
DUse written notes or visual aids to communicate important information to the patient
✓ Correct answer: D. Use written notes or visual aids to communicate important information to the patientAnswer: Use written notes or visual aids to communicate important information to the patient. Using written notes or visual aids can effectively bridge the communication gap for hard of hearing patients as they rely heavily on visual cues. It is not appropriate to ask the patient to call someone to come to the medical office to assist them. It is best practice for the medical assistant to assist the patient using appropriate methods. Asking the patient to reschedule their appointment is not a viable solution. The medical assistant should be trained to use alternative communication methods. Speaking louder might still not help as the patient is hard of hearing. Visual aids would be more effective.
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