✓ Correct answer: A. Dealing with complaints in personManaging customer complaints face to face increases the likelihood of aggression, as dissatisfied customers may become confrontational.
Why the other options are incorrect:
• Submitting timesheet records: Completing timesheets is an administrative task that does not bring staff into conflict with the public.
• Maintaining data on internal systems: Updating databases is a back-office activity with no direct exposure to potentially aggressive individuals.
• Participating in virtual team meetings: Online meetings involve interaction from a distance and lack the direct confrontation that elevates violence risk.
• Operating office photocopiers: Using a photocopier is a routine task with no connection to violent incidents.
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Theory