A department head is resolving a disagreement between two nurses over the scheduling process for upcoming shifts. One nurse insists on using the traditional method, while the other supports a new data-driven scheduling tool. What strategy should the department head use to facilitate conflict resolution?
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AOrganize a meeting with both nurses to discuss the potential benefits and concerns of each scheduling method, ensuring understanding and collaboration.
BIssue a warning to the nurse in favor of the traditional scheduling for resisting change.
CConduct a staff-wide vote to choose the preferred scheduling method.
DAllow the nurses to manage the scheduling disagreement independently to encourage autonomous conflict resolution.
✓ Correct answer: A. Organize a meeting with both nurses to discuss the potential benefits and concerns of each scheduling method, ensuring understanding and collaboration.Answer: Organize a meeting with both nurses to discuss the potential benefits and concerns of each scheduling method, ensuring understanding and collaboration. Facilitating a meeting helps bridge the communication gap, ensuring each nurse's concerns and insights are considered, which leads to a more informed and joint decision. Issuing a warning can exacerbate conflicts by sidelining valid concerns. A majority vote might not yield the best decision that incorporates all viewpoints. Promoting autonomous resolution without guidance could lead to unresolved tensions.
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