The nurse works on a medical/surgical unit that has a shift with an unusually high number of admissions, discharges, and call bells ringing. A nurse’s aide, who looks increasingly flustered and overwhelmed with the workload, finally announces “This is impossible! I quit!” and stomps toward the break room. The best statement, if made by the nurse to the nurse’s aide, is <code>________</code>.
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A“I can understand why you’re upset, but I’m tired too and I’m not quitting.”
B“Fine, we’re better off without you anyway.”
C“Why don’t you take a dinner break and come back? It will seem more manageable with normal blood sugar.”
D“It seems to me that you feel frustrated.<br/><br/>What can I help you with to care for our patients?”
✓ Correct answer: D. “It seems to me that you feel frustrated.<br/><br/>What can I help you with to care for our patients?”This statement uses reflection and offers assistance to a fellow member of the patient care team. Do not refer back to yourself or offer a break. Offer to directly alleviate the cause of the problem.
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