A customer is expressing concerns about achieving their expected outcomes. What should the CSM do?

A customer is expressing concerns about

Multiple choice — select the best answer

ATransfer the customer to another CSM
BRevisit the success plan and adjust metrics if necessary to ensure alignment
CSuggest purchasing additional products to achieve outcomes
DExplain that their expectations are unrealistic

✓ Correct answer: B. Revisit the success plan and adjust metrics if necessary to ensure alignment Revisiting and potentially adjusting success metrics ensures alignment between expectations and reality, addressing concerns directly by clarifying what success looks like for this specific customer.

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