In an outpatient laboratory setting, phlebotomists must effectively communicate with patients and their families. Which of the following strategies would NOT hinder effective communication?
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CAssuming the patient understands without asking for feedback
DUsing clear and simple language
✓ Correct answer: D. Using clear and simple languageAnswer: Using clear and simple language
Using clear and simple language facilitates effective communication, as it ensures that patients and their families accurately understand the information being conveyed. In contrast, using medical jargon, ignoring non-verbal cues, and assuming understanding without feedback can create barriers to effective communication.
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