Imagine a scenario where a patient expresses concern that their prescribed treatment plan seems overwhelming and unmanageable. As a medical assistant, using active listening, you restate the implication that the treatment feels too complex. What active listening technique are you using in this situation?
Practise this CMAC Medical Assistant Prep question free, then download the PDF, watch the video walkthrough, or unlock timed mock exams for the full web bank.
✓ Correct answer: D. Verbalizing the impliedAnswer: Verbalizing the implied In this scenario, the patient implied that the treatment was too complex without stating it directly. By recognizing and verbalizing this, you help address their underlying concern. Asking for clarification involves requesting more details about the patient's feelings. Paraphrasing requires you to restate the patient's message in your own words. Rephrasing involves repeating the content either as a question or a statement to encourage more discussion from the patient.
Keep practising. Use the free CMAC Medical Assistant Prep PDF, watch the YouTube walkthrough, or unlock all 10 web questions with timed mock exams.
Free practice here. Timed mocks when you are ready.
Study the CMAC Medical Assistant Prep free question explanations, download the PDF, then unlock timed mock exams on the web when you want exam-day practice.
Theory