In a complaint email about poor customer service, which tone is most appropriate and effective?

Practise this CELPIP English Test Prep question free, then download the PDF, watch the video walkthrough, or unlock timed mock exams for the full web bank.

Download PDF Practice test

Multiple choice — select the best answer

AAngry and demanding
BFirm but polite
CCasual and humorous
DExtremely formal and legalistic

✓ Correct answer: B. Firm but polite A firm but polite tone is most effective in complaint emails as it communicates seriousness without being offensive, which could lead to dismissal of your concerns.

.q-expl{display:block!important}.q-opt[data-idx="1"]{border-color:#16a34a;background:#f0fdf4}.q-opt[data-idx="1"] .oltr{background:#16a34a;color:#fff}.q-opt{cursor:default!important;pointer-events:none}

Keep practising. Use the free CELPIP English Test Prep PDF, watch the YouTube walkthrough, or unlock all 10 web questions with timed mock exams.

Free PDF Video walkthrough

← Previous Next → 🎲 Random question ↩ Back to all questions

Keep practising

In a complaint email about poor customer service, which tone is most appropriate and effective?

Related questions

Free practice here. Timed mocks when you are ready.