You respond to a call about a person in mental health crisis. The individual is not violent but is very distressed. What is the BEST approach?

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Multiple choice — select the best answer

AArrest them for their own protection
BIgnore the call — it is a medical matter
CUse a calm and de-escalation approach and connect them with mental health resources
DIssue an order to comply and threaten arrest if they do not calm down

✓ Correct answer: C. Use a calm and de-escalation approach and connect them with mental health resources De-escalation and connecting individuals with appropriate mental health services is the most effective and ethical approach for mental health calls.

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You respond to a call about a person in mental health crisis. The individual is not violent but is very distressed. What is the BEST approach?

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